Shipping policy

 

We strive to ship your order promptly, so you can begin using your products right away!

Here are important details about our shipping process:

  1. Shipping costs are calculated based on your location and order size during Checkout.
  2. Orders larger than 90 lbs will be shipped using ground LTL shipping.
  3. When an order is placed, it is your responsibility to make sure the address you enter via the checkout process is CORRECT as we send our items to THAT ADDRESS and we are not liable or responsible if you make a mistake or do not inform us of any changes.
  4. As part of the delivery process, we require a contactable telephone number (for the courier company to contact you) before the item is shipped.
  5. We will make every effort to ship your order in the fastest possible manner, and by the mode of transportation that you specify; however, in the event of no specific instructions, we will use our judgment and ship the best, fastest and most economical way. We are not responsible for delayed delivery due to conditions beyond our control.
  6. White glove delivery service isn't available. 
  7. Some products are delivered in multiple boxes. 
  8. We do not ship to PO Boxes as in some cases you will need to sign for your item.
  9. Orders placed on a weekend or a Public holiday will not begin processing until the next business day. Generally, orders are prepared in 24 to 48 hours and shipped within 2-4 business days.