Refund policy

Every return or cancellation needs our approval first. Email info@nthydroponics.com before sending anything back; items sent without approval are not accepted.
Returns are accepted up to 31 days after the order date. All components must be in their original packaging.
A 15% restocking fee applies to orders cancelled or returned within 30 days of the order.
Credit for an approved return is based on the invoice value at our current pricing.
Custom-size orders cannot be returned; defective parts are replaced.
We do not refund, credit or replace an item because you changed your mind or chose the wrong item, so please choose carefully.
Sale items and gift cards cannot be refunded.

Defective or damaged items are replaced under the 2-year warranty, whatever the return window. Email us and we will make it right.

Once your return arrives and is inspected, we email you to say whether the refund is approved. Approved refunds go back to your original payment method.
If a refund has not appeared, check with your bank or card company first, then contact info@nthydroponics.com.

You pay the cost of shipping a return to us, and it is not refunded. For items over $75, use a trackable service or shipping insurance; we cannot guarantee we receive a return that is lost in transit.