Warranty

NatureTech Limited Warranty

Every NatureTech system (Homie, Wally, and Tobato) comes with a 2-year limited warranty against manufacturing defects in materials and workmanship, under normal residential use.

What's covered

For 2 years from delivery, we cover manufacturing defects in the core components of your system:

• Growing channels and frame
• Reservoir
• Pump
• IoT smart plug

What's not covered

• Consumables: seeds, peat plugs, neoprene collars, and nutrients
• Damage from misuse, accidents, or use outside normal residential conditions
• Normal wear and cosmetic marks that don't affect function

How to make a claim

Email info@nthydroponics.com with your order number and a short description (photos help). We'll arrange a repair or replacement of the affected part.

Returns

Returns need our approval first and must be requested within 31 days of your order, with every part in its original packaging. A 15% restocking fee applies, and return shipping is paid by the customer. Defective parts are covered by the 2-year warranty. See the full returns policy.

Questions? Reach us at info@nthydroponics.com or +1 (647) 887-7870.